Your repair is almost here!

We are looking forward to completing your repairs and getting your vehicle back to you in BETTER than pre accident condition 😁

Before you pick your car up, there is ALOT of work we do in the backround to ensure the vehicle is repaired to manufacturer’s & our standard 👍

What’s been done so far 🚘

Damage Capture 🛠️

We have completed a comprehesive damage capture process!

  • Images have been strategically taken of your vehicle to ensure we encaptulate as much of the repair as possible.

  • We have accessed manufacturers repair methods & documents to assist in the correct repair opperations.

  • We have accessed manufacturers parts catalogs to provide us with a greater knowledge on the parts required for the repair on your vehicle.

Quotation Process 💻

Using the collected data, we prepared an estimate for yourself & your insurer.

This estimate process consists of,

  1. R&R process, We detail EVERY part of the removeal and refit procedures on your vehicle. This process over the years has grown and grown with newer model vehicles costantly evolving and invating to include newer technologies (fun fact, a VR commodore front bumper bar consisted of 4 parts! A 2022 Kia Sportage has 51 parts JUST in the front bumper!).

  2. Repair process, everything that isnt replaced from the accident requires repair. Our Qualified & very skilled tradesman use the OEM procedures and their VAST knowledge and training to ensure a quality repair process. We idividually itimise everything the workshop needs to repair on your vehicle including listing all the tools and equipment applicable to the repairs.

  3. Prime & Paint process, Any new &/or repaired part now goes into refinishing. Preparation for refinishing is an intricate opperation that our Qualified & very skilled technicians take GREAT pride in. Again we list everything from new parts & repaired parts that require refinishing.

  4. Parts List, We carry out a complex breakdown of all the parts we estimate will be required for your vehicle. We then send this to a variety of parts suppliers, from the manufacturers suppliers for Genuine parts to secondhand parts suppliers. Using secondhand suppliers ensure that if manufacturers cannot supply parts i.e they’re on backorder

  5. Sublets, We employ Qualified Technicians to cover Crash Repairs, Mechancial & Detailing. There are a vast amount of different trades and skills that the automotive trade has to keep everyones cars on the road, we often need to organise these trades to come and assist repairs i.e Autoglass, Auto Electrical, Trimming, Signwriting & Many more! We have great suppliers that we arrange their expertise at time of quote.

Assessment / Approval 📋

Once our quotation was complete, we sent this off for approveal from either yourself or the insurer.

If insurance, we have liased with the insurance company representative in relation to your repair estimate and agreed to carry out repairs 👍

Booked Repairs & Arranged Parts, Sublets & Materials 📲

We arraged with manufacturers parts suppliers and our materials suppliers to have everything purchased and here & our sublets booked in before your car arrives! This ensures a streamlined process that eliminates you having to wait longer than neccassary before getting your car back! HOWEVER, please note that sometimes parts can be backordered & the supply date we have been given may even be scheduled to us whilst the car is in for repair, not requiring us to alarm you of this.

These dates can sometimes be moved if the backordered part doesn’t, in which case we will inform you then 👍

DROP OFF DAY

We require the car as early as possible the day its booked in! We book everything for an 8am start with the workshop, however you are more than welcome to drop your vehicle off the night before 👍

Supplementary Assessment

Next up 👀 we carry out the repair process following the quotation process 😁 with a little more detail 😉

Whilst we remove all the neccassary & damaged parts from the vehicle, we document all the supplementary parts & repair process’s.

As great as our initial damage capture process is, these days its almost impossible to capture 100% of every aspect of the entire repair without a supplementary assessment.

This process is carried out whilst we strip down your vehicle and addressed ASAP so we can arrange the extra parts required or extra damages to be repaired

WE WILL NOTIFY YOU! Once we are aware of any delays to your vehicle! As you now understand these changes to return dates are out of our hands.

Rest assured we want your vehicle back to you as SOON as possible however, we will not take ANY shortcuts.

WHATS NEXT 🤔

WE KEEP MOVING!😁

If extra parts are required, we keep moving forward with repairs & painting, that way when parts arrive we are ready to install them ASAP

What if extra parts arent required? 🕺

If our intial damage capture has captured 100% of the damage and parts required for the repairs, we do a little dance to celebrate then carry on with repairs 😁

Can I have other work carried out whilst my cars in for repair?

ABSOLUTELY!!!

We can service your car, or undertake any mechanical repairs 🛠️ Change your tyres & wheel align your car!

We will probably mention this, but feel free to reach out if you have anything you would like done 😁

I’d like my car detailed? 🧼

Well, you are in luck!! Willaston Auto Customs is on the SAME SITE as Willaston Auto Body Repairs! We always make sure the car is washed for you at the end of a repair, however Willaston Auto Customs can make it feel BRAND NEW once you get it back 😁 Check out the website for pricing on detailing, or the BEST detailing products money can buy to make it easier for you to do yourself 👍 https://willastonautocustoms.com/

Im not at fault for this accident, can I have a free hire car?

Is the at fault driver insured?

Do you have all their details including their insurance details?

Then the answer is….. Maybe…. 🤣

Hit the Text Us button in the right hand corner of the screen and ask us to send your info over to see if your eligable😁
OR, Call us on 08 8522 2287📲

I have another question that hasnt been covered? 🤔

Hit the Text Us button in the right hand corner of the screen and let us know!!
OR, Call us on 08 8522 2287📲

PICK UP DAY!!

It all comes down to this! 😁

We still have abit of work to go 👍

Often pick up day still requires

  • Refit opperations

  • Polishing

  • Detailing

  • ADAS Calibration, If your Vehicle has ADAS Assistance.

We WILL text you any updates for your car including if we run into any problems with these opperations!

SOON YOUR CAR WILL BE IN THE SAME PLACE AS THESE TWO!

THATS IT! WE ARE ALL DONE!

AND YOU’LL JOIN OUR HUNDREDS OF HAPPY CUSTOMERS WITH OUR ⭐⭐⭐⭐⭐

SERVICE & CUSTOMER CARE

⭐️⭐️⭐️⭐️⭐️ - Harry - Car was perfectly repaired and vehicle came back spotlessly cleaned, inside and out…great job

⭐️⭐️⭐️⭐️⭐️ - Lorna - Staff are friendly and helpful. Great service all round.

⭐️⭐️⭐️⭐️⭐️ - Wayne - Professional and friendly service with excellent workmanship, highly recommend their mechanical and Auto Customs areas.

⭐️⭐️⭐️⭐️⭐️ - Cass - Amazing group of people and mechanics, fixed my tyres when I didn’t have an appointment and did a brilliant job! Would recommend this mechanic to everyone!

⭐️⭐️⭐️⭐️⭐️ - Michelle - Great customer service and my car was repaired perfectly. Highly recommend.

⭐️⭐️⭐️⭐️⭐️ - Gab - I’ve chosen Willaston Auto Body Repairs twice now as an approved RAA crash repair company and had a 5 star experience both times. I can’t fault them; great service, friendly, professional and excellent communication during the claim process. Wouldn’t hesitate to recommend and use again.

⭐️⭐️⭐️⭐️⭐️ - Tom - I can thank Sam and the team enough for the repairs they did on our vehicle. We had just picked up our brand new car when a kangaroo decided to jump out as we were travelling along. From the moment they picked up the vehicle, they kept in constant contact with us through the whole process. There were set backs along the way with the manufacturer not being able to supply parts quickly, but through it all, we were kept up to date and there is no doubt that they were pursuing every possible option to get the parts quicker. We now have the car back and after having our first 1,000km check by a dealership, they were surprised that the car just had significant repairs. The workmanship was perfect and it looked like it had just rolled off the production line. If I am ever needing body work done on my car again, I won't even think twice about sending it back to Sam and the team. Great team, great work and great service. 10/10 would recommend.

⭐️⭐️⭐️⭐️⭐️ - Harry - Car was perfectly repaired and vehicle came back spotlessly cleaned, inside and out…great job ⭐️⭐️⭐️⭐️⭐️ - Lorna - Staff are friendly and helpful. Great service all round. ⭐️⭐️⭐️⭐️⭐️ - Wayne - Professional and friendly service with excellent workmanship, highly recommend their mechanical and Auto Customs areas. ⭐️⭐️⭐️⭐️⭐️ - Cass - Amazing group of people and mechanics, fixed my tyres when I didn’t have an appointment and did a brilliant job! Would recommend this mechanic to everyone! ⭐️⭐️⭐️⭐️⭐️ - Michelle - Great customer service and my car was repaired perfectly. Highly recommend. ⭐️⭐️⭐️⭐️⭐️ - Gab - I’ve chosen Willaston Auto Body Repairs twice now as an approved RAA crash repair company and had a 5 star experience both times. I can’t fault them; great service, friendly, professional and excellent communication during the claim process. Wouldn’t hesitate to recommend and use again. ⭐️⭐️⭐️⭐️⭐️ - Tom - I can thank Sam and the team enough for the repairs they did on our vehicle. We had just picked up our brand new car when a kangaroo decided to jump out as we were travelling along. From the moment they picked up the vehicle, they kept in constant contact with us through the whole process. There were set backs along the way with the manufacturer not being able to supply parts quickly, but through it all, we were kept up to date and there is no doubt that they were pursuing every possible option to get the parts quicker. We now have the car back and after having our first 1,000km check by a dealership, they were surprised that the car just had significant repairs. The workmanship was perfect and it looked like it had just rolled off the production line. If I am ever needing body work done on my car again, I won't even think twice about sending it back to Sam and the team. Great team, great work and great service. 10/10 would recommend.

⭐️⭐️⭐️⭐️⭐️ - Peter -Done a very good job

⭐️⭐️⭐️⭐️⭐️ - Janelle - Great experience and service. Easy to book a time that suited me. Was able to drop off night before so they could check cold start. Rang me with what the issues were, and were able to fix that day. Everyone was friendly and informative.

⭐️⭐️⭐️⭐️⭐️ - Lucas - I had my car in for insurance repairs. I work in insurance myself and I don't think the repair process could have been any smoother. Locally owned business for decades now, I've known the Director since we were 4/5 and he along with his family are some of the nicest people you'll meet. 10/10 for absolutely everything, timeframes, customer service, repairs. My car will always come here for any repairs.

⭐️⭐️⭐️⭐️⭐️ - Kelly - Very good communication on quoting and tracking of progress, well priced, friendly, and finished job was excellent. Would definitely recommend to friends and family.!

⭐️⭐️⭐️⭐️⭐️ - Matt - Sam & the team at Williston Auto Body Repairs are amazing, very easy to deal with, fair pricing with a very professional workmanship, we have had engaged their team and few times and never had any issues. I would highly recommend this business to anyone one who wants hassle free service with quality work. Good work Team & Thanks

⭐️⭐️⭐️⭐️⭐️ - Jaclyn - Highly recommend this service. Super friendly and they definitely know their stuff. Quick turn around for body repair. Car was returned immaculate. Super accomodating for pick up when logistics were difficult.

⭐️⭐️⭐️⭐️⭐️ - Candii - Great work, car looked absolutely stunning, quick professional service, my schedule changed at last minute, and they worked in with me with no hassle at all. Pitty i live in a dusty area and couldnt watch my car sparkle for long. Thanks team. Will be going back.

⭐️⭐️⭐️⭐️⭐️ - Peter -Done a very good job ⭐️⭐️⭐️⭐️⭐️ - Janelle - Great experience and service. Easy to book a time that suited me. Was able to drop off night before so they could check cold start. Rang me with what the issues were, and were able to fix that day. Everyone was friendly and informative. ⭐️⭐️⭐️⭐️⭐️ - Lucas - I had my car in for insurance repairs. I work in insurance myself and I don't think the repair process could have been any smoother. Locally owned business for decades now, I've known the Director since we were 4/5 and he along with his family are some of the nicest people you'll meet. 10/10 for absolutely everything, timeframes, customer service, repairs. My car will always come here for any repairs. ⭐️⭐️⭐️⭐️⭐️ - Kelly - Very good communication on quoting and tracking of progress, well priced, friendly, and finished job was excellent. Would definitely recommend to friends and family.! ⭐️⭐️⭐️⭐️⭐️ - Matt - Sam & the team at Williston Auto Body Repairs are amazing, very easy to deal with, fair pricing with a very professional workmanship, we have had engaged their team and few times and never had any issues. I would highly recommend this business to anyone one who wants hassle free service with quality work. Good work Team & Thanks ⭐️⭐️⭐️⭐️⭐️ - Jaclyn - Highly recommend this service. Super friendly and they definitely know their stuff. Quick turn around for body repair. Car was returned immaculate. Super accomodating for pick up when logistics were difficult. ⭐️⭐️⭐️⭐️⭐️ - Candii - Great work, car looked absolutely stunning, quick professional service, my schedule changed at last minute, and they worked in with me with no hassle at all. Pitty i live in a dusty area and couldnt watch my car sparkle for long. Thanks team. Will be going back.

⭐️⭐️⭐️⭐️⭐️ - Candii - Very happy with the quality of the work and the way they cleaned the car when they were finished. The inside and out felt like new! All the staff were lovely, very polite and friendly. A great experience after going through a crash.

⭐️⭐️⭐️⭐️⭐️ - Jess - Had a great experience with Willaston Auto Body Repairs. Guys at the front desk are very informative and friendly, made sure to let me know when exactly the car would be ready and when I picked it up it was clean as a whistle and all fixed!! Thank you! <3

⭐️⭐️⭐️⭐️⭐️ - Sue - These guys are professional, have excellent customer service and honest. Nothing is too hard and they always have a smile on their faces. Thanks guys

⭐️⭐️⭐️⭐️⭐️ - Luke - Cant thank the team at Willaston Auto Body Repairs enough! Sam & Carl made the whole process off having our damaged car repaired as good as it could have possibly been. Plenty off communication throughout and they went above and beyond to make the finished product exactly what we were hoping for. Highly Recommend

⭐️⭐️⭐️⭐️⭐️ - Tony - I would like to thank the guys at Williston Auto Body Repairs. Sam, Karl, Simon. For putting up with me being so fussy and picky on my pride and joy. Also thank the guys that worked on it. They have all done a excellent job on it. I am so excited and grateful for how it has turned out 💯👍👍👍👍👍. Most of all i am so excited to have my baby back. I totally would recommend Williston Auto Body Repairs to anyone for there excellent work. Thank you All. Tony Bevan 💯

⭐️⭐️⭐️⭐️⭐️ - Candii - Very happy with the quality of the work and the way they cleaned the car when they were finished. The inside and out felt like new! All the staff were lovely, very polite and friendly. A great experience after going through a crash. ⭐️⭐️⭐️⭐️⭐️ - Jess - Had a great experience with Willaston Auto Body Repairs. Guys at the front desk are very informative and friendly, made sure to let me know when exactly the car would be ready and when I picked it up it was clean as a whistle and all fixed!! Thank you! <3 ⭐️⭐️⭐️⭐️⭐️ - Sue - These guys are professional, have excellent customer service and honest. Nothing is too hard and they always have a smile on their faces. Thanks guys ⭐️⭐️⭐️⭐️⭐️ - Luke - Cant thank the team at Willaston Auto Body Repairs enough! Sam & Carl made the whole process off having our damaged car repaired as good as it could have possibly been. Plenty off communication throughout and they went above and beyond to make the finished product exactly what we were hoping for. Highly Recommend ⭐️⭐️⭐️⭐️⭐️ - Tony - I would like to thank the guys at Williston Auto Body Repairs. Sam, Karl, Simon. For putting up with me being so fussy and picky on my pride and joy. Also thank the guys that worked on it. They have all done a excellent job on it. I am so excited and grateful for how it has turned out 💯👍👍👍👍👍. Most of all i am so excited to have my baby back. I totally would recommend Williston Auto Body Repairs to anyone for there excellent work. Thank you All. Tony Bevan 💯

FOR ANY OTHER QUESTIONS PLEASE REACH OUT TO THE TEAM !